Sunson queue solutions cover everything from simple ticket, self check-in kiosk, and display solutions to a fully tailored customer journey platform that utilizes customer data. Integrate the system that works for you and find out how to bridge the gap between the online and physical environment to provide a seamless customer experience.
Queue management software digitally handles a business’ or organization's queue of customers or visitors. Queue management solutions replace the analog “take-a-ticket" system by allowing visitors to enter a queue from a digital kiosk, a mobile device, and/or online from home. Queue management tools also provide more information to customer service agents and clerks since visitors can list their personal information and the reason for their visit. Many queue management solutions will offer features like predictive analytics and automated customer flow based on customer information, allowing queues to be handled more quickly and efficiently.
Appointment management – Allow customers to book an appointment anywhere, anytime – giving you the option to even out customer flow and match the right employee with the right customer.
Virtual queue management – With a virtual queuing system, customers can wait anywhere, monitor their progress in real-time, and receive notifications when it's their turn to be served.
Self-service check-in – When customers arrive, they can quickly check-in via a self-service kiosk, mobile device, or reception.
Automated notifications – Give customers all the information they need while waiting, like regular updates on waiting times via their phone or digitally displayed on screens.
Real-time data and online history reports – WGenerate the analytics needed for continuous operational improvements and a better customer experience with data, like average waiting times and staff performance.
Customer feedback – Know what your customers think about your service with user-friendly online surveys and applications. Customers can rate their visit in seconds, giving you unique insights to create even better services.
No matter what your business needs are, our system can be tailored to fit your specific requirements, from a standalone queue system to a complete enterprise solution for multiple branches with numerous employees, services, and regions. Empowered with an advanced business intelligence system, you can monitor your employees and branches in real time, analyze your business performance, and predict trends in order to make insightful decisions that transform your business.